Remote Bilingual Call Center Representative

IMMEDIATE REMOTE CALL CENTER REPRESENTATIVE - BILINGUAL SPANISH
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST DISTRIBUTORS IN NORTH AMERICA...
MONDAY - FRIDAY 9AM-6PM
MUST BE LOCATED IN PACIFIC STANDARD TIME OR MOUNTAIN STANDARD TIME
$18/HR
Qualifications
• 2 years of call center customer service experience
• Bilingual Spanish/English
• Experince processing orders
• ERP/EDI knowledge preferred
• Microsoft Office proficient
• Excellent communication skills
Responsibilities
• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner
• Ensure any changes or revisions to orders are properly documented and communicated
• Provide necessary documents to operations / warehouse department
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
• Ensure all customer related documentation is complete and filed
• Processes RMAs and credits
• When necessary forward credits to customers and corporate finance
• Answer incoming calls
• Oversee the resolution of all customer complaints
• Ensure communications are comprehensive and thorough
• Report all complaints to supervisor when applicable
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages
• Complete reports and maintain documentation as required
• Complete miscellaneous customer care functions and special projects as assigned.1%
• Performs other relevant job duties as required
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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