Remote Customer Service Specialist - Dental
Posted 2025-04-06
Remote, USA
Full-time
Immediate Start
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures. You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues. Responsibilities:  Product application guidance and step by step assistance  Inbound and outbound customer calls to address product inquiries and help place orders  Troubleshoot and work to resolve product or application issues, concerns, and complaints  Document and update customer follow up records  Work cooperatively and efficiently with the team to provide excellent customer service to all customers  Develop and maintain a knowledge base of the evolving products and services ?Qualifications:  Initiative, reliability, dependability, resource-fullness, and a "can do" attitude  Assertiveness and confidence  Respectful demeanor  Ability to take take instruction and be coachable  Previous experience in customer service  Previous experience in dental office a plus  Positive, friendly, patient, and professional demeanor  Ability to build rapport with customers and team members  Ability to deescalate unhappy customers  Excellent written and verbal communication skills  Ability to prioritize and multitask in a fast pace environment  Computer literacy and ability to learn several platforms  Stable High speed internet  Remote work space free of noise and distraction  Technology Savvy Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits:  On-the-job training  Paid time off  Work from home Shift:  Day shift Weekly day range:  Monday to Friday Work setting:  Remote
Experience:
 Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
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