Customer Service Representative (Remote)

Join us as we advance together.
In Pursuit of Answers™
We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, our 60,000+ employees combine cutting-edge innovation, science and technology to solve some of today's biggest health challenges, accelerate life-changing healthcare breakthroughs and impact lives around the world.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives.
Customer Service Representative
Labcorp is seeking a Customer Service Support... Representative on the Labcorp OnDemand Customer Service Team. This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Shift: 7:30-6 pm 4 days/week with a rotating day off
Job Duties/Responsibilities
• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
• High School Diploma or GED equivalent required
• Associate or bachelor's degree highly desired
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable
Technical Requirements
• Internet speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi
Labcorp Highlights
• Generous Paid Time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase Plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!
Application Window closes: 7-13-24
Pay Range: $18.00-$22.00/hr (State minimum wage applies)
Shift: 7:30-6 pm 4 days/week with a rotating day off
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
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