K-12 Education — AI Communications Associate

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

As a K-12 Education Artificial Intelligence (AI) Chatbot Associate, you are trained to be experts in supporting our chatbots in providing personalized assistance to families. You will help train bots and refine their responses as they provide contextualized help supporting student learning.

As a K-12 Education Artificial Intelligence (AI) Chatbot Associate, you will be tasked with:
• Reviewing questions from AllHere’s end-users and assisting in the categorization of these questions and topics
• Perform quality review of SMS automation transcripts
• Utilize data-mining methods to identify opportunities for improvement in our chatbot knowledge base
• Test our AI software and provide feedback to the Product team
• Monitor incoming message queues
• Respond correctly, efficiently, and warmly to messages requiring responses
• Identify and create alerts as needed
• Ask for clarity and support... as needed
• Can readily context-switch between message recipients
• Attend training sessions and review updated documentation as needed
• Develop and refine Knowledge Bases for our chatbot districts and schools based on information, training, and resources that we provide.

Opportunity Details • Location: 100% Virtual and Remote • Schedule & Availability Requirements:Availability From 12:00 PM EST – 6:00 AM EST Preferred • Flexible Scheduling Opportunities / Students must be available at least 15-20 Hours Per Week • Equipment Requirements: Students must have their own laptop device with reliable WiFi internet access • Training: September 20 – September 22 (Training times to be determined) • Official Start/End Date: Start: September 25, 2023 / End: June 28, 2024

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