Call Center Rep, Guest Services Call Center (Lake Buena Vista, FL) FT
Posted 2025-04-06Job Description
Join the Guest Services Call Center as a Call Center Representative!
Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability... and is located inside a high-volume call center with a 24/7 operation.
The pay rate for this position is $17.50/hour.
Additional Information
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
 Experience in a customer service or contact center environment
 Computer proficiency within a Microsoft Windows environment and working on dual monitors
 Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
 Adaptability to the fluctuating needs of our operations
 Maintain discretion and Guest confidentiality
 Written and verbal communications skills
 Three weeks of Full availability during Training
 Flexible with work schedule, including weekends holidays and overnight shifts
 Knowledge of Walt Disney World products and services
 Understanding of The Disney Hub and My Disney Experience
 Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
Bilingual
 Provide outstanding Guest Service when problems arise and help find solutions
 Ability to use good judgment and decision making
 Curiosity & interest about Disney Products
 Navigate between multiple and concurrent computer applications
 Answer emergency calls and responding appropriately
 Meet required departmental metric expectations including efficiency goals
 Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
 Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
 Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
 Complete all required Company training and compliance courses as assigned
Meet Walt Disney World transfer Guidelines
Apply Job!