Customer Service Agent
Posted 2025-04-06Company Description
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Job Description
Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:
 Exceptional interpersonal and relationship building skills
 Strong verbal and written communication skills
 Strong organizational skills and the ability to multi-task
 Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
 Welcome all customers as they arrive on the lot
 Ask about their experience with Sixt, recording feedback to improve future rental experience
 Make sure customers have all personal belongings from the vehicle
 Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
 Use proper statement to determine if vehicle is being returned with full tank of gas
 Advise and review rental charges, providing an accurate receipt to the customer
 Provide information regarding transportation to the airport terminal if applicable
 Complete a service alert for any mechanical and or body damage communicated by the customers
 Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
 Keep lot organized for ease of access and traffic flow
 Work in outdoor weather conditions including direct sunlight, rain, heat or cold
 Perform other job duties as assigned to meet the business needs
Qualifications
About you:
 High school diploma or GED
 Minimum 1-year customer service experience
 Must be at least 21 and have a valid driver's license with a clean driving record
 Basic computer navigation skills and knowledge of Microsoft Office applications
 Ability to work 40 hours per week including day and/or evening hours
 Likely to require at least 5-10% travel, some of which may be by airplane
 Must be willing to wear company uniforms
 Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
 Ability to communicate in other languages is a plus
Additional Information
Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company. Â
At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer  Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.Â
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.Â
Come join our team! Apply now.Â
About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.
About us:
We are a leading global mobility service provider with sales of Â3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now
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