Casualty Claims Service Manager (3rd Party) - General Motors Insurance

Overview:

Why General Motors Insurance...

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled.

Responsibilities:

The Casualty Claims Service Manager (3rd Party) will lead a team of casualty claims adjusters focused on Bodily Injury and Uninsured/Underinsured Motorist exposures. This position will be responsible for developing employees through regular coaching and feedback that leads to improved results. The Manager will work closely with the GMIC casualty leadership to develop the third-party claim processes and procedures and will require extensive state-specific knowledge on how these claims should be adjudicated. They will be responsible for identifying potential process improvements and leading organizational process change while maintaining compliance with policies, procedures, and regulations.

About the role
• Provides coaching and feedback that leads to sound business results
• Manages employee performance and facilitates professional development and career progression
• Ensures employees understand how the tasks they perform support the overall strategy
• Proactively identifies opportunities to improve operational effectiveness
• Implements and monitors processes and performance standards
• Provides feedback for improvements to leadership and product managers
• Removes obstacles and champions change
• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
• Through a variety of tools, monitors and reviews workload to ensure that all compliance requirements are addressed appropriately, payments are accurate, there is consistent execution of standardized automated processes, and properly manages the expenses associated with adjusting a claim
• Provides consistent coaching and guidance related to a variety of aspects associated to the claim including but not limited to the investigation, evaluation, negotiation, settlement, and subrogation
• Manages risks by using established methodologies and exercising control plans to align with process requirements and business needs

Qualifications:

What makes you a dream candidate?
• You have expert knowledge and understanding of third party auto claims
• You are interested in ongoing Professional Development with a focus on Insurance
• You have a proven ability to lead, collaborate and partner with others
• You possess strong relationship building, change management and communication skills
• You can present team strategies and accomplishments to senior executives and peers
• You can listen actively and communicate effectively with others both orally and in writing

Experience
• High School Diploma required; Bachelor’s Degree or equivalent work experience required
• Master’s Degree or insurance designations preferred
• Minimum of 5 years of auto claims experience required
• 3+ years prior 3rd party claims experience required
• Prior management experience preferred
• Experience establishing guidelines as well as process development and design experience needed
• Experience in Florida strongly preferred

Licenses
• Current insurance adjuster licenses in all 50 states plus DC, or the ability to obtain them all within 90 days of hire required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: 100% remote

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Salary: The base salary range for this role is: USD $88,000.00 to $162,900.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment

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