Remote Customer Support Specialist

Remote Customer Support Specialist

Summary...
Leading shipping and logistics company dedicated to providing seamless and efficient delivery solutions seeks a motivated and detail-oriented Remote Customer Support Specialist to become part of their award-winning team.

In this position, you will serve as the primary contact for customers, assisting with inquiries, providing information, and addressing concerns related to shipping, deliveries, and orders.

Key Responsibilities
• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Process orders, track shipments, and provide customers with accurate updates.
• Offer detailed information on shipping options, tracking information, and expected delivery times.
• Investigate and resolve customer issues, ensuring a satisfactory and timely resolution.
• Keep accurate records of customer interactions in the CRM system.

Qualifications
• Previous experience in customer service, call center, or a similar role.
• Strong verbal and written communication skills.
• Excellent problem-solving skills to effectively handle customer concerns.
• Commitment to delivering outstanding customer service and maintaining a positive customer experience.
• Knowledge of CRM software is a plus.

Customer Support Positions Offer
• Competitive hourly salary based on experience.
• Full benefits package including health, dental, vision, and paid time off.
• Opportunities for professional growth and advancement.
• Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• Day shift

Work Location: Remote

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