Remote Customer Service Representative
Posted 2025-04-05Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
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We believe that every candidate brings something special to the table, including you! So, even if you feel that youâÂÂre close but not an exact match, we encourage you to apply.
Overview
As a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. Ã With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows... our customers and directly influences our outstanding customer retention rate.
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This is an fully remote position starting on 9/11.
 The pay is $15.50/hr and you can expect to work 40 hrs/week.
 We will provide you with any equipment needed, as long as you have a high speed internet connection.
 We require a download speed of 25mbps and an upload speed of 10 mbps.
 You can check your internet speed at www.speedtest.net using your home internet connection.
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How you'll make an impact
 Engage each caller by phone with the utmost responsiveness, care and concern
 Instill confidence with our customers that their information will be handled appropriately and that their experience matters
 Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report
 Pay strong attention to each detail to ensure report accuracy and timely submissions
 Hold all reports in strict confidence, both internally and externally
 Demonstrate flexibility as policies, schedules and people you interact with often change
 Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It!
 Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
About You
Required:
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 High school diploma and a minimum of 1 year of customer service experience.
 Strong typing and basic computer skills.
Preferred:
 A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
 An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
 Passion for making a difference in the lives of others
 Inspired by creating an exceptional customer experience and strong results orientation
 A stickler for details!
 A commitment to arrive to work as scheduled
 Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures
#LI-TB1
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Ã
à Below are the minimum core benefits youâÂÂll get, depending on your job level these benefits may improve:
 Medical/dental/vision plans, which start from day one!
 Life and accident insurance
 401(K) and Roth options
 Tax-advantaged accounts (HSA, FSA)
 Educational expense reimbursement
 Paid parental leave
Other benefits include:
 Digital mental health services (Talkspace)
 Flexible work hours (availability varies by office and job function)
 Training programs
 Gallagher Thrive program â elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
 Charitable matching gift program
 And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and itâÂÂs embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employeesâ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as âÂÂprotected characteristicsâ ) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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