Tele Sales Manager
Posted 2025-04-06You Lead the Way. WeÂve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
Role... Objective
The Tele Sales Manager role is a telephone-based position responsible for leading a team of Middle Market Sales (MMS) consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.
Job Responsibilities
Strategic planning (20 Â 30% of time)
? Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
? Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 Â 30% of time)
? Coach and develop a group of consultants to drive growth and hit sales targets
? Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
Performance management (10 Â 20% of time)
? Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
? Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
Business development (10 Â 20% of time)
? Identify key client opportunities and handle client escalations, as needed
? Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
? Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions
Knowledge, Skills, Attributes, and Experience
Knowledge and Skills
Client development
? Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
Coaching
? Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management
? Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Demonstrating value
? Proactively and consistently demonstrates the value of partnering with American Express
Results focus
? Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
? Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
? Strategic thinking
? Leadership and team motivation
? Personal accountability
? Compliance focused
Experience
? Bachelors degree preferred
? Experience leading sales team, 3 - 5 years minimum
? Experience partnering with clients across various markets / industries
? Experience in a highly regulated industry
Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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