Bilingual Customer Service Representative - Mandarin/Cantonese (Remote in New York, NY)

Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is... thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
• This is a remote position, but candidates must live within 100 miles radius of the office location in New York, NY.

Pay and Benefits:
• Base rate $21.50/hr
• Trilingual base rate: $22.50
• Benefits programs, including medical, dental, vision, flexible spending accounts, and 401(k) plan
• Paid accrued time off and paid holidays
• A variety of shifts available
• A supportive environment with peers who share your passion for improving people’s lives
• No cold calling, sales, or collection calls

Essential Duties and Responsibilities: • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. • Must be able to remain in a stationary position for an extended period of time. • Responsible for adhering to established safety standards. Meet Quality Assurance (QA) and other key performance metrics. • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. • Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary. • Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

Minimum Skills and Requirements: • Must be able to speak and read in Mandarin and/or Cantonese and English. • Strong data entry and telephone skills. • Excellent organizational, interpersonal, written, and verbal communication skills. • Ability to perform comfortably in a fast-paced work environment. • Ability to successfully execute many complex tasks simultaneously. • Ability to work as a team member, as well as independently. • Previous experience with computers, phone systems, and headsets preferred. • Previous experience in customer service preferred.

Job Type: Full-time

Pay: $21.50 - $22.50 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

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