Field Action Bulletin Owner

Job Description Work Arrangement: Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. This position requires an employee to be onsite in Warren, MI three days per week, at minimum. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. The Role: The Customer Care and Aftersales (CCA) Field Action Bulletin Owner is responsible for writing and editing field action bulletins and customer letters. This position involves working with Product Investigators, Execution Leads, Engineering, Service Engineering, and Brand Quality. What You’ll Do: Write, edit, and acquire legal approval on field action bulletins, including Safety, FMVSS Noncompliance, Product Emission, Customer Satisfaction, Service Update, Special Coverage bulletins, and customer letters for field actions. Field Action data reporting for broader organization Communicate launch of field action to internal... personnel and to dealerships and respond to dealer inquiries about field action bulletins. Send GlobalConnect messages including the bulletin, customer letter, Frequently Asked Questions, and a VIN list on all field actions, as required. Work with the Technical Writer to acquire the service procedures and labor times. Work with Parts Alert Coordinator to confirm part readiness and part language prior to launching bulletin. Work with warranty team to acquire labor code(s) and ensure labor code(s) are active for launch of bulletin. Send draft bulletin for review to Subject Matter Experts to ensure accurate information. Compile and review all feedback. Additional Job Description Your Skills & Abilities (Required Qualifications): Strong command of the English language and the ability to present, write, and verbally communicate with a variety of different audiences. High level of interpersonal skills to work effectively and efficiently cross-functionally and cross-culturally. Phenomenal teammate with excellent organization skills and attention to detail. Proficient in Microsoft Tools (Word, Excel, Power BI, etc.) Competence to identify unique situations and advance accordingly. Ability to multi-task in a high paced environment and work independently or with other team members. Bachelor’s Degree in English, Journalism, Creative/Technical Writing, Computer Science, or equivalent experience. What Will Give You A Competitive Edge (Preferred Qualifications): Experience using GM data sites (i.e. QDAP) Authoring capability in the General Motors Global Service Authoring (GSA) system. Authoring capability in Arbortext. Work experience with dealer/retailer organization. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. #LI-SR1 About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. Benefits Overview The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends. Diversity Information General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. Equal Employment Opportunity Statements GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations

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