Customer Service Representative (Part-Time/Remote)

NAMS Transportation has been successfully providing transportation for 40 years to senior citizens and adults with disabilities. Our employees are our greatest asset and very important to us- this is why NAMS Transportation has been going strong and continues to grow!

NAMS is currently seeking a Part-Time, Call Center Customer Service Representative (20 hours per week) for its para-transit... transportation program call center. This position handles inbound and outbound calls while ensuring timely booking of trips for our valued customers. Strong communication skills and attention to detail are a must! Get to work from HOME every other week!

Responsibilities include but are not limited to:
• Answering phones (incoming and outgoing calls)
• Scheduling appointments for our customers
• Addressing customer inquiries
• Registering customers

Benefits:
• $18.00 per hour
• Work from home every other week.
• Great work environment

Requirements: • Schedule is Monday-Friday 7:00AM – 11:00 AM • Comprehensive 4-6 week training done at the office before starting the hybrid 50/50 position. • Call center experience preferred • Customer service experience required • Must have the ability to have a workspace at home that meets remote work policies • Must have reliable internet at home • Must be willing to work at the office if unable to connect at home for >30 minutes • Punctual and reliable • Computer skills required • Great communication skills

EOE

Job Type: Part-time

Pay: $18.00 per hour

Shift:
• 4 hour shift
• Day shift

Experience:
• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)

Work Location: Hybrid remote in Cheswick, PA 15024

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