Senior Client Service Manager

AI Digital is a media execution and ad tech company, headquartered in New York City, that specializes in defragmenting the media supply chain within the overcomplicated digital ad space. With 6+ years of expertise and 150+ team members located across the world, we've built an amazing community based on mutual support, respect, and opportunities for professional growth. We work with the American... market only.

As part of our team, you will:
• Manage and grow multiple client relationships, being the daily point of contact ensuring client satisfaction and campaign success
• Function as a liaison between your clients and our Ad Operations team from onboarding/launch and throughout the entirety of campaigns
• Review and deliver reporting – having an eye for details
• Anticipate and address client needs and concerns (ideally before they arise)
• Manage multiple complex campaigns effectively
• Work closely with our internal teams, utilizing them as a resource for your clients’ success
• Lead effective client facing calls with confidence and charisma
• Stay up to date on industry news and capabilities

Experience & Skills:
• Willingness to work full-time (40 hours/week)
• 5+ years experience in an Account Management role (agency background a huge plus)
• Relevant Bachelor's or Master's degree
• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps
• A proactive and eager attitude
• Ability to cope with a varied volume of work and occasional time pressure
• Excellent organizational skills – always two steps ahead
• Ability to work well independently and in a team environment

Working Conditions:
• Remote-first culture
• Unlimited PTO (vacation, sick, personal and paid holidays)
• Opportunities for career advancement
• Staff events and activities
• 401(k) retirement savings plan
• Friendly team

AI Digital does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team

Apply Job!