Student Records Coordinator (Remote)

The Student Records Coordinator position is a full-time employment opportunity. The Student Records Coordinator will aid in the processing and maintenance of student records from matriculation through graduation through diligence and detailed work, provide related services to students through excellent customer service and communication.

Duties & Responsibilities...
• Comprehensive evaluation of degree progress prior to and at time of completion to ensure all academic and administrative catalog requirements are satisfied for degree conferral
• Provide seamless and timely customer service to a high volume of both internal and external customers through a variety of methods (phone calls, chat platform, emails, and face to face)
• Evaluate and process forms related to student records to ensure program integrity while upholding all regulatory and institution policies
• Manage different platforms to review and compliantly release transcript records for former and current students in addition to managing the funds that are required for release
• Ensure compliance with federal regulations regarding FERPA guidelines, student records maintenance and appropriate disclosure of any and all records maintained by the institution, both historical and current
• Verify and update student information within records in accordance with FA regulations to assist in disbursement of financial aid and other funding
• Manage grade posting and updating in SIS through reports and regular communication with faculty to ensure all grades recorded in official record are accurate
• Respond to enrollment and degree verification inquiries from students and external parties
• Respond to government and lender documents for validity and communication of accurate student information
• Innovate for efficiency, department improvement, and an improved student experience
• Generate and evaluate a variety of reports that assist in the maintenance of records and processing of student requests
• Partner with BTS and other departments to ensure any technical updates are accurate and approved
• Collaborate with other departments across the organization to improve student experiences and staff processes

Knowledge, Skills, and Abilities:
• Ability to communicate effectively with students and staff
• Ability to handle confidential information
• Knowledge of FERPA guidelines
• Ability to manager multiple windows and tasks
• Utilize critical thinking
• Must be proficient in Microsoft Office Suite
• Excellent typing skills
• Strong written and oral communication
• Multi-tasking and prioritization skills

Minimum Qualifications: • High school diploma or equivalent, or equivalent learning attained through experience required. • Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.

Preferred Qualifications: • Bachelor's degree preferred • Experience in a registrar’s office preferred • Experience with a student information system preferred • Experience with previous high volume customer service preferred

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $18.15 - $22.69

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 4

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $18.15

Grade Range Midpoint: $22.69

Grade Range Maximum: $27.22

Career Stream and Level: OC3

Job Family: Registration and Records

Job Function: Student Services

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws

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