Customer Service Representative - Remote / Office

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring our customers receive exceptional service and assistance. Your responsibilities will include answering customer inquiries, resolving issues, and providing product information. We are looking for someone with excellent... communication, problem-solving, and organizational skills to join our dynamic and collaborative team.

Responsibilities
• Build rapport and provide outstanding customer service to all customers
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and issues effectively and efficiently
• Process customer orders, returns, and exchanges accurately and efficiently
• Provide accurate and detailed product information to customers
• Maintain a comprehensive knowledge of company products and services
• Assist with maintaining and updating customer accounts

Requirements
• High school diploma or equivalent
• 2+ years experience in customer service or related field
• Excellent written and verbal communication skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficiency in computer systems and software
• Strong attention to detail and organizational skills

Benefits
• Competitive salary and benefits package
• Comprehensive health insurance coverage
• Opportunities for career growth and advancement
• Paid time off and flexible work schedule
• Collaborative and supportive work environment

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