Remote WFH Full Time Technical Support / Customer Service - Typing - Part Time Entry Level

FSTONE Technologies is seeking a remote WFH Full Time Technical Support / Customer Service Representative with exceptional typing skills and a passion for providing top-notch customer service to join our dynamic team.

As a Technical Support / Customer Service Representative your primary responsibility will be to provide technical support to our clients via phone, email, and chat, and resolve any... issues they may encounter. Additionally, you will also be responsible for handling incoming customer inquiries, managing customer accounts, and providing general administrative support.

Responsibilities
• - Provide exceptional technical support to customers via phone, email, and chat
• Resolve technical issues and troubleshoot problems
• Ensure customer satisfaction by effectively communicating technical information and solutions in a clear and concise manner
• Manage customer accounts and maintain accurate records of interactions and resolutions
• Assist with customer inquiries, order processing, and other administrative tasks as needed
• Continuously update and maintain knowledge of services

Requirements
• - High school diploma or equivalent required, Bachelor's degree in a science-related field preferred
• Excellent typing skills with a minimum typing speed of 40 words per minute
• At least 1 year of experience in technical support or customer service
• Strong communication skills, both written and verbal
• Ability to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment
• Proven problem-solving skills and attention to detail
• Proficient in Microsoft Office and experience with CRM systems

What We Offer
• Competitive salary with opportunities for growth and advancement
• Flexible work schedule with the option to work from home
• Comprehensive training and ongoing support from our team of experts
• Collaborative and positive work environment
• Opportunity to make a difference in the Company

This is a part-time entry-level position with the potential for growth within the company. The selected candidate will work remotely from their home office, and will be required to work a flexible schedule

If this sounds like the perfect fit for you, we want to hear from you! Apply now and join us

About US

At FSTONE Technologies, we constantly work to add value to our client's investment in Information Technology. It's no wonder that our clients say that we're an IT company they can count on. We are a premier provider of IT services to clients worldwide. Incorporated in Piscataway, NJ- USA,, FSTONE offers unique solutions to build, integrate and manage IT systems across a broad spectrum of industry. FSTONE currently providing services in INDIA, USA and Europe (UK & Netherlands). Each client is treated as an SBU for a clear & focused service approach. Our world class solution centers can handle any complex job.

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