Remote Outreach Agent- call center experience required – $16/hr HOUSTON Only

Description

For immediate consideration please send resume to [email protected] (title: outreach remote Houston ...

A leading health technology company is looking for remote agents for an outbound call center
• Start Date: 9/9
• Location: Remote, need to live in Houston, Texas
• Equipment: will be shipped directly to candidate’s homes
• Pay: $16.00/hour
• Type of job: Temp to hire
• training: 8 days 8:00am – 4:30pm CST
• Hours after training: 8:00am – 4:30pm CST (30 min lunch)

Duties
• Agents will be on the phones all day making and receiving calls to/from providers office to obtain patient charts for insurance companies.
• Requires associates to meet specific KPI’s (key performance indicators) hourly
• All of their monitors can be mirrored and monitored. 100% of their work is monitored by a work force management team so everything can be seen live.

Requirements
• 6 months to 1 yr of call center experience, data entry with multi-tasking
• Candidates will be expected to meet hourly and daily KPI goals and should be prepared for these expectations prior to starting.
• Must be FT present at work and free of distractions such as TV, music, pets, cell phones, other people in the home, etc
• Ensure you are in a private area. Screens/Monitors can only be visible to you due to confidential information on screens. All calls are recorded for quality purposes
• Must have workstation that has enough room for two monitors, a laptop or desktop, and all other equipment with ethernet cable connected at all times.
• You are only permitted to work from your home address provided at the time you were hired. You must be logged in using work equipment only.
• Zero time can be missed within first 90 days.
• internet speed of 25 mbps download/10 mbps upload
• Assessments: Typing 20 wpm (2 attempts) & Computer assessment (75% or higher | 1 attempt)
• They must be comfortable being on camera if the supervisor requires it.

Dress code: Although they are remote, they will be required to be on camera for daily team huddle meetings

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