Senior Process Executive-Voice

Job Summary

We are looking for a Senior Process Executive - HC with 1 to 4 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and preferably experience in IVR and Healthcare Call Center domains. This is a work-from-home position with day shifts and no travel required. The candidate will play a crucial role in ensuring efficient process execution and contribute to the overall success of our healthcare operations.

Responsibilities
• Manage and execute healthcare processes with precision and efficiency.
• Utilize MS Excel to analyze data generate reports and maintain records.
• Handle inbound and outbound calls in a healthcare call center environment.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Collaborate with team members to ensure seamless process flow and adherence to guidelines.
• Monitor and evaluate process performance to identify areas for improvement.
• Implement process enhancements to increase efficiency and effectiveness.
• Ensure compliance with healthcare regulations and company policies.
• Maintain accurate documentation of all process activities and customer interactions.
• Assist in training new team members and sharing best practices.
• Participate in regular team meetings to discuss progress and challenges.
• Communicate effectively with supervisors and stakeholders to provide updates and seek guidance.
• Contribute to the overall success of the healthcare operations by delivering high-quality work.

Qualifications
• * Must have strong technical skills in MS Excel to analyze data and generate reports.
• Should have experience in handling healthcare processes and call center operations.
• Nice to have experience in IVR systems to manage and route calls efficiently.
• Should possess excellent communication and customer service skills.
• Must be detail-oriented and able to manage multiple tasks simultaneously.
• Should have the ability to work independently and as part of a team.
• Must be adaptable to changing processes and requirements.
• Should have a proactive approach to identifying and solving problems.
• Must be committed to maintaining confidentiality and data security.
• Should have a strong understanding of healthcare regulations and compliance.
• Must be able to work effectively in a remote work environment.
• Should have good organizational and time management skills.
• Must be willing to continuously learn and improve skills.

Certifications Required

Certification in MS Excel or related data analysis tools is required. Certification in Healthcare Call Center operations is a plus.

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