Remote Chat Support Specialist

About us:

Exit Experts is a new-age consultancy firm that specializes in providing strategic business planning, workforce solutions, and exit strategies to businesses around the globe. As a fast-growing company, we are dedicated to serving our clients with excellence, providing sophisticated, personalized solutions to complex business problems. Affiliated with a network of experts in various... domains, we tap into our collective expertise to ensure the success value delivered to our clients is unparalleled.

The Opportunity:

We are seeking a Remote Chat Support Specialist to join our dedicated team. This is an entry-level position, offering an opportunity to work with diverse teams and an array of clients. You will be the first point of contact for our clients and will handle queries, feedback, and concerns via our chat support platform.

Job Responsibilities: • Engage with customers via chat platform to answer questions and resolve issues promptly • Document customer interactions and report on feedback for internal knowledge and continuous improvement • Work closely with the team to enhance customer support protocols and procedures • Maintain up-to-date knowledge on our products and services • Provide input on chatbot training and scripting based on customer interactions

Desired Qualifications: • High School diploma or equivalent • Strong written communication and problem-solving skills • Comfortable working remotely and independently • Experience in customer service, preferably in a chat or remote setting • Proficient with computers, including navigating various chat support software

Nice-to-Haves:
• Previous experience
• Experience using CRM software
• Training in customer service or communication
• Flexible availability

This is a remote position

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