Online Chat Support Specialist

Job Description:

Visteon is seeking a dedicated and energetic Online Chat Support Specialist to join our team in San Diego, California. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. The Online Chat Support Specialist will be responsible for providing exceptional customer service through online chat support, resolving customer... inquiries and issues in a timely and professional manner.

Responsibilities:
• Respond to customer inquiries and issues through online chat support
• Provide accurate and timely information to customers
• Troubleshoot technical issues and escalate to the appropriate team when necessary
• Maintain a high level of customer satisfaction through effective communication and problem-solving
• Collaborate with other team members to ensure a seamless customer experience
• Leverage data to inform decisions and drive strategic initiatives

Requirements:
• 3+ years of experience in online chat support or customer service
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Persuasion skills to effectively communicate with customers
• Visa sponsorship available
• Joining bonus offered
• Remote work flexibility

Equal Opportunity Statement:
Visteon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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