Customer Service Representative - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why Consider This Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Engaging work environment focused on exceptional customer service
• Flexible scheduling with weekday and weekend shifts available
• Chance to develop strong communication and negotiation skills
• Collaborate with various departments to enhance customer satisfaction

What To Expect (Job Responsibilities)
• Handle incoming calls from customers and make outbound calls for follow-up and upselling
• Prepare account changes and troubleshoot customer issues effectively
• Identify and act upon potential new sales opportunities
• Assist in customer retention efforts and resolve billing issues
• Negotiate customer prices and service plan payments in line with company guidelines

What Is Required (Qualifications)
• High School Diploma or Equivalent
• 1-2 years of experience in a customer-facing role
• Ability to work well in a fast-paced environment
• Excellent telephone and communication skills
• Strong troubleshooting and negotiating abilities

How To Stand Out (Preferred Qualifications)
• Previous experience in a customer service setting
• Proficiency in computer applications relevant to customer service

#CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills

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