Cloud Engineer: Genesys Cloud CX

Job Description

Genesys Cloud CX Technology Consultants are responsible for providing technical expertise & leadership for technology solution implementations in the Contact Center space, specifically with the Genesys Cloud CX Platform. This includes leading client discovery sessions to solicit requirements, architecting solutions, creating & maintaining technical documentation, configuring the... platform, and providing knowledge transfer to clients and other team members.

Responsibilities / Job Duties

In this role the primary responsibilities include (but are not limited to):
• Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of the Cloud platform.
• Responsible for establishing and owning technical architectures and implementing new technologies.
• Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
• Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments).
• Ability to prioritize issues effectively and meet tight deadlines when required.
• Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
• Maintains proficiency in Contact Center technology trends.
• Ability to effectively work both independently and in a cross-functional team environment.
• Able to serve as a technology lead on project teams.
• Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
• Ability to lead Knowledge Transfer sessions with both internal staff and clients.

Requirements
• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• Minimum 3+ years technical, hands on experience with focus on the Genesys Cloud platform.
• Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset.
• Experienced with the design of CCaaS business processes (e.g., building Genesys Cloud CX call flows using Genesys Architect), routing, agent experience, call recording, etc. based on business requirements.
• Ability to advise on business & operational best practices related to contact center migration to Genesys Cloud CX.
• Familiarity with Network Load Balancing platforms (NLB, F5).
• Familiarity with HA and DR strategies.
• Demonstrated proficiency with Cloud technologies (Azure, AWS) strongly preferred.
• Excellent written and verbal skills in English.

Job Type: Full-time

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:
• Monday to Friday

Experience:
• Genesys Cloud CX Platform: 1 year (Required)

Work Location: Remote

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