First Notice of Loss Representative - General Motors Insurance

Overview

Why General Motors Insurance...

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled.

Responsibilities

As a licensed First Notice of Loss Representative at General Motors Insurance, your primary responsibility is for all aspects of Auto Claim intake of first notice of loss including claim creation, customer service, and initiating tools that will provide superior customer service and expedite the handling of the claim. In this role, you will answer phones (and other forms of communication) to respond to customers reporting new losses, as well as other Claims customer service-related calls. Additionally, this position includes entry level claim adjuster duties. This position must project a professional company image through all communication interactions.

About The Role
• Provides first notice of loss support and claim creation for Auto Claims
• Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
• Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
• Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim
• Ensures accuracy of first notice of loss entry
• Obtains and inputs information relating to accidents for new claim creation
• Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc
• Provides excellent customer service at all times
• Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
• Contributes to business goals, performance metrics, and effectively uses tools & technology
• Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

Qualifications

What makes you a dream candidate?
• You have experience in an inbound phone-intensive, contact center environment using a headset in a call center environment
• You have preferred experience in Insurance Claims
• You have a professional space with a closed door to ensure no interruptions
• You are computer literate in a Windows operation environment
• You have the ability to empathize with customer, this is critical
• You possess excellent verbal and written communication
• You can work in a fast-paced environment and multi-task (ie talking and typing simultaneously)
• You have strong organizational and time management skills and can navigate through multiple systems
• You have a high degree of initiative, mature judgment and discretion

Experience
• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
• 1 year of customer contact experience required
• 2 years of customer service experience preferred
• 6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred

Licenses
• Must be able to obtain Adjuster license within 30 days of start date required; existing license strongly preferred.

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: 100% remote

Salary

The range for this role is: USD $17.07 to $29.04 per hour. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment

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