Remote Pharmacy Call Center Representative

Job SummaryWe are seeking a dedicated Call Center Representative to join our team. The ideal candidate should possess excellent communication skills and have a passion for providing exceptional customer service. This role involves interacting with customers over the phone to address inquiries, resolve issues, and ensure customer satisfaction...Responsibilities
• Answer incoming calls promptly and professionally
• Provide accurate information to customers regarding products or services
• Assist customers with placing orders or processing returns
• Resolve customer complaints or concerns in a courteous manner
• Perform data entry to update customer records
• Utilize phone etiquette to ensure positive customer interactions

Experience
• Previous experience in a call center or customer service role is preferred
• Proficiency in English; fluency in Spanish is a plus
• Strong communication skills to effectively communicate with customers
• Ability to analyze information and provide appropriate solutions
• Familiarity with medical terminology is advantageous
• Multilingual capabilities are beneficial for assisting diverse customers
• Knowledge of medical office procedures is a bonus

Join our team as a Call Center Representative and be part of a dynamic environment where your skills in customer service and communication will be valued and developed.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Experience:
• Call center: 2 years (Preferred)
• Outbound calling: 2 years (Preferred)

Location:
• Enlow, PA (Preferred)

Work Location: In person

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