Customer Service Representative - Call Center

Description

We are a leading provider of customer contact solutions, dedicated to serving a diverse range of clients across various industries. Our remote team members play a crucial role in delivering exceptional service and support to our valued customers. We are seeking customer-oriented service representatives who excel in providing high-level customer service solutions. In this role, you... will handle inbound and outbound calls, utilizing provided tools to ensure accurate documentation of all customer interactions. Integrity and adherence to company policies are essential in maintaining positive relationships with both our clients and customers.

Compensation and Benefits
• Competitive salary based on experience
• Flexible work-from-home options
• Opportunities for professional development
• Supportive team environment
• Employee recognition programs

Why you should apply for this position today

Joining our dynamic team offers you the chance to make a significant impact in customer service while working remotely. You will be part of a company that values integrity, professionalism, and excellence in service delivery. If you are passionate about helping others and are looking for a rewarding career, we encourage you to apply!

Skills
• Minimum one year of Call Center experience with automatic dialers and call scripting
• Clear, professional, and friendly communication skills
• Strong people skills and active listening abilities
• Exceptional attendance and punctuality
• Sales experience preferred
• Basic computer literacy
• Experience in an outbound environment

Responsibilities
• Typing and data entry
• Upselling products and services
• Setting appointments in a business-to-customer format
• Maintaining knowledge of campaign products, services, and promotions

Qualifications
• High School diploma or GED
• Minimum one year of relevant experience in a customer service role
• Proven ability to maintain professionalism in all interactions

Education Requirements
• High School diploma or GED

Education Requirements Credential Category
• Secondary Education

Experience Requirements
• At least one year of Call Center experience
• Experience in an outbound environment preferred

Why work in Springfield, IL

Springfield, IL, offers a rich history and vibrant community, making it an attractive place to live and work. Known for its historical significance and cultural attractions, Springfield provides a balanced lifestyle with access to parks, recreational activities, and a supportive community. The cost of living is reasonable, and the area boasts a strong job market, making it an ideal location for professionals seeking growth and stability

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