Customer Care Specialist, Commercial Insurance- 100% Remote
Posted 2025-04-06Employer Industry: Insurance Technology
Why Consider This Job Opportunity...
 Competitive compensation package
 Opportunity for professional growth and learning due to ongoing business expansion
 Recognized as a 2023 Indy Star Top Workplaces winner
 Excellent work-life balance and a supportive company culture
 Comprehensive benefits including 401k with match, pet insurance, and maternity/paternity leave
 Fully remote work opportunity
What To Expect (Job Responsibilities)
 Build and maintain sustainable relationships of trust through open communication with customers and teammates
 Provide timely solutions and alternatives to customer inquiries; follow up to ensure resolution
 Upload Certificates of Insurance (COIs) into the software program
 Respond to support emails and maintain inbound and outbound phone communications
 Assist in training customers to ensure proper software utilization and satisfaction
What Is Required (Qualifications)
 Minimum of 1 year of experience in a customer support role
 Required experience in the commercial insurance industry; personal, health, and life insurance experience is not applicable
 Entry-level experience working with Certificates of Insurance
 Proficient in Microsoft Word and Excel
 Excellent verbal and written communication skills
How To Stand Out (Preferred Qualifications)
 Bachelor's Degree preferred but not required
 Experience working remotely
 Demonstrated ability to meet daily set goals and metrics
 Strong passion for customer service and problem resolution skills
 Team-oriented mindset with a focus on providing best-in-class service
#InsuranceTechnology #CustomerCare #RemoteWork #CareerGrowth #EmployeeBenefits
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