Apple At Home Advisor: Remote Work

Job Title: Apple At Home Advisor – Remote Work

Company: Apple Inc...

Location: Remote

Job Type: Full-time

About Apple Inc.:

Apple is a place where extraordinary people gather to do their best work. Our community is made up of every kind of individual: artists and designers, engineers and scientists, thinkers and doers. Together we create things and experiences people once couldn’t have imagined — and now can’t imagine living without.

Job Description:

We’re seeking dedicated individuals to serve as Apple At Home Advisors, a highly respected remote position providing comprehensive support to our customers. As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support.

Responsibilities:

– Respond to customer inquiries about Apple products and services, providing a complete solution for any technical issues.

– Use your people skills and problem-solving talent to ensure swift resolution of customer inquiries.

– Provide knowledgeable troubleshooting and technical support via phone, email, and chat.

– Handle sensitive issues with professionalism and tact.

– Participate in ongoing training and development programs to improve job knowledge.

– Maintain regular and reliable attendance.

Requirements:

– Availability to work during the company’s operating hours.

– Strong interpersonal skills and a commitment to excellent customer service.

– Ability to work independently with minimal supervision.

– Strong organizational skills and attention to detail.

– Proficient with technology and capable of quickly learning new systems.

– Previous experience in customer service or technical support is a plus.

Benefits:

– Competitive salary

– Employee product discounts

– Heath insurance

– Retirement savings plan

– Paid time off

Why Apple?

We’re a diverse collective of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a place where you can be your most authentic, free-thinking self — and have a real impact.

How to Apply:

Interested and qualified candidates are invited to apply online. Please note that only candidates selected for an interview will be contacted.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Job Posted by:

Apple Inc.

One Apple Park Way

Cupertino, CA 95014

USA

Closing Date: Open Until Filled

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