Customer Service Representative (Bilingual)

At CareFactor, we are dedicated to partnering with our customers to provide all
their benefit needs while exceeding expectations
...
Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.

Customer Service Representative
The Customer Service Representative (CSR) provides effective customer service by establishing a working relationship with internal and external customers through communication via mail, email, or telephone.

Responsibilities: • Determines needs by asking customers detailed questions. • Answers inquiries by clarifying desired information; researching, locating and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions • Escalating unresolved problems • Maintains call center database by entering information. • Reviews, answers and resolves any issues for all inquires from the online support website. • Returns voicemail calls; answering and resolving all inquires from customers. • Generates correspondence to secure additional customer information to resolve customer disputes. • Creates letters, and miscellaneous correspondence. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

?Qualifications: • Previous experience in customer service, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills

Company DescriptionCareFactor is a third-party administrator located in Columbus, Ohio. We provide administrative services to companies that want to self-fund their health plans

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