Customer Service Representative - Outbound Call Center

Description

Are you a customer-focused individual with a knack for communication? We’re looking for enthusiastic remote Call Center Agents who excel at providing top-notch customer service. In this role, you’ll make outbound calls related to various programs and projects, document interactions carefully, and maintain a high standard of integrity and professionalism...

Compensation and Benefits
• Competitive hourly wage
• Flexible work-from-home schedule
• Opportunities for career advancement
• Comprehensive training and support
• Employee recognition programs

Why you should apply for this position today

This is an excellent opportunity to join a dynamic team where you can make a real impact in customer service. If you enjoy helping others and thrive in a remote work environment, this position is perfect for you. Join us and be part of a company that values your contributions and offers growth potential.

Skills
• Clear, professional, and friendly communication skills
• Excellent people skills and active listening abilities
• Strong problem-solving and multitasking skills
• Basic computer skills and computer literacy
• Sales experience is a plus

Responsibilities
• Handle typing and data entry tasks efficiently
• Make outbound calls related to various programs and projects
• Upsell products and services as needed
• Schedule appointments in a business-to-customer context
• Stay informed about campaign products, services, and promotions
• Document interactions carefully and maintain professionalism

Qualifications
• At least one year of call center experience, including working with automatic dialers and call scripts (remote candidates only)
• Reliable attendance and punctuality
• Experience in an outbound call environment

Education Requirements
• High school diploma or GED

Education Requirements Credential Category
• High School Diploma or Equivalent

Experience Requirements
• Minimum of one year of call center experience
• Experience working in a remote environment is preferred

Why work in Allentown, PA

Allentown offers a vibrant community with a rich history and a growing economy. The city is known for its beautiful parks, cultural attractions, and a variety of dining options. Living in Allentown provides a balanced lifestyle with access to outdoor activities, arts, and entertainment, making it an ideal place for both personal and professional growth

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