Call Center - Chat Specialist

Job Description:

Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves... referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

Skills:
• Attention to Detail
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Written Communications
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Advisory
• Business Development
• Client Solutions Advisory
• Consulting
• Research

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