Part-Time Evening Remote Customer Service Representative at Imaginary Company

Part-Time Evening Remote Customer Service Representative at Imaginary Company

Job Description...

Are you a customer service enthusiast looking for a flexible, remote job opportunity? Imaginary Company is seeking a dedicated Part-Time Evening Remote Customer Service Representative to join our dynamic team. This role is perfect for individuals with a knack for problem-solving and a passion for providing exceptional customer support. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and excel at delivering high-quality service, this is the perfect role for you.

Job Type

Part-Time, Remote Position

Working Hours

Evening hours, approximately 4 PM – 9 PM (20-25 hours per week)

Responsibilities

– Respond promptly to customer inquiries via phone, email, and chat

– Resolve customer complaints and issues in a timely and efficient manner

– Maintain accurate customer records and update information as needed

– Provide product and service information to customers

– Escalate complex issues to appropriate departments

– Conduct follow-ups to ensure customer issues are resolved

– Assist with other customer service tasks as needed

– Contribute to team meetings and training sessions

Benefits

– Competitive hourly wage

– Flexible working hours

– Remote work opportunity

– Comprehensive dental plan

– Paid training sessions

– Employee assistance programs

Hourly Salary Range

$25 – $45 per hour, depending on experience and performance

Job Requirements

– Excellent communication skills, both written and verbal

– Strong problem-solving abilities

– Ability to work independently and as part of a team

– Proficiency in using customer service software and tools

– High-speed internet connection and a quiet workspace

– Previous customer service experience preferred

Other Relevant Details

– Located in the United States

– Must be legally authorized to work in the U.S.

– Remote position with required evening working hours

Basic Educational Requirements

– High school diploma or equivalent required

– Some college coursework preferred

Positive Work Environment

At Imaginary Company, we pride ourselves on fostering a positive and inclusive work environment. We believe in recognizing hard work, encouraging professional growth, and maintaining a healthy work-life balance. Our team is supportive, collaborative, and dedicated to providing the best customer service in the industry.

Company Description

Imaginary Company is a leading provider of innovative customer service solutions. We specialize in delivering top-notch support to our diverse clientele, ensuring their needs are met with the highest level of professionalism and care. Our mission is to exceed customer expectations through exceptional service, cutting-edge technology, and a team of dedicated professionals. At Imaginary Company, we value integrity, innovation, and collaboration. We are committed to creating a positive and rewarding work environment where our employees can thrive and grow. Join us and be a part of a company that is passionate about making a difference in the world of customer service

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