Customer Service Representative I - NCC - 999692 ** Work from home within the Tri-County area, upon completion of onsite training **
Posted 2025-04-06Employer Industry: Higher Education
Why Consider This Job Opportunity...
 Competitive hourly pay rate
 Full benefits package including tuition waiver, retirement plan, medical, and dental plans
 Opportunity for career growth and advancement within the organization
 Work from home within the Tri-County area after completing onsite training
 Supportive and inclusive work environment
 Chance to provide exceptional student and patient experiences
What To Expect (Job Responsibilities)
 Support student and patient processes through various communication channels
 Assist with admissions, enrollment, registration, and financial aid processes
 Utilize ERP and CRM systems to review student records and assist with enrollment
 Schedule patient appointments and navigate Electronic Medical Records (EMR)
 Ensure compliance with university policies and HIPAA regulations
What Is Required (Qualifications)
 High School Diploma or Equivalent
 One year of customer service experience
 Proficient in English and Spanish (Preferred)
 Knowledge of medical terminology and HIPAA regulations
 Experience using Banner, Recruit, and/or Avaya systems
How To Stand Out (Preferred Qualifications)
 Associate or Bachelor's degree
 Experience in higher education, student services, or healthcare
 Knowledge of academic programs, policies, and regulations
 Bilingual proficiency in English and Spanish
 Experience with NextGen and/or Avaya systems
#HigherEducation #CustomerService #CareerGrowth #RemoteWork #HIPAACompliance
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