Resy Sales Development Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

ABOUT THE ROLE:

The primary functions of the Manager, Sales Development role is to oversee a team of Sales Development Representatives to ensure they are reaching their monthly meeting hold goals to build a network (ResyOS) of the restaurant supply in our target priority and strategic US cities. This person will work strategically with Sales leadership, Strategic Partnerships, Account Management, Implementation, B2B Marketing, Consumer Marketing, Product, and Revenue Operations & Enablement to accelerate Resy’s growth and market penetration.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

WHAT YOU'LL DO:
• Coach and train a team of Sales Development Representatives to consistently reach their quota goals (monthly goals for SDRs)
• Focus on the effort and performance metrics to yield a system of success
• Drive efficiency in TOF Outreach (calls, emails, social media, etc.), processing inbounds, and generating meetings for the Sales Team
• Curate a positive, fun, results-driven culture
• Work closely with Sales Leadership to develop and iterate on our territory and accounts-based strategy
• Work cross-functionally and collaboratively to build scalable systems, tools and processes to support and drive success
• Recruit and staff the SDR organization against the hiring plan
• Ensure all team members are completing all trainings and certifications in a timely manner and abiding by all outlined compliance rules

WHO YOU ARE:
• You have 3+ years of sales experience (SaaS preferred) with a proven track record of outbound sales, working within a team to achieve a goal, or managing a team to a goal
• Prior SDR and/or Management experience preferred
• You are a leader who is passionate about problem solving
• You have a positive attitude and are coachable, and can translate that to a team of passionate SDRs
• You use data to drive strategy and results
• You are agile, flexible, and able to juggle multiple priorities at one time
• A strong understanding of restaurants, both the operational moving parts and technologies used, is preferred
• Charleston-based preferred or willing to travel up to 25% of the time

Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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