Call Center Representative 100% Remote
Posted 2025-04-06Description
Job Description...
Our customer is an industry leader in Accounting and Business Advisory Services and currently provides service from 23 locations across the US and Puerto Rico. They Primarily provide compliance and grant management for Disaster Recovery grants.
Job Responsibilities
 Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
 Obtains a working knowledge of applicant needs and program eligibility criteria.
 Understands program requirements and other key objectives.
 Understands program processes from start to finish and communicates those processes clearly to applicants.
 Gathers applicant documentation and uploads to program system of record.
 Records all communications in the program system of record.
Required Experience
 1+ years experience providing customer service and/or clerical work.
 Associates or Bachelors Degree preferred.
 Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
 Must be able to travel to other office locations, if needed
 Ability to perform some evening or weekend work as required
 Ability to learn and apply the requirements, policies, and procedures quickly
 Ability to perform mathematical operations such as calculating percentages and working with large numbers
 Ability to use analytical skills to interpret and evaluate information
 Ability to read, write, and speak English (Bilingual preferred)
 Bilingual - Spanish speakers highly preferred
 Ability to work successfully with socio-economic and ethnically diverse populations
 Highly organized and detail-oriented
 Ability to thrive in a fast-paced work environment
 Strong customer service skills and knowledge of customer service best practices
 Ability to maintain confidentiality of program information
 Proficiency with Microsoft Word, Excel, Outlook, and Internet
Once you apply for this position please follow up with James Vigil via email at [email protected] or by text at 602-880-0589 we are looking to fill this role as soon as possible with a start date of 4/4/2022
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