Remote Call Center Agent - Full Time
Posted 2025-04-06Employer Industry: Water and Wastewater Utility Services
Why Consider This Job Opportunity...
 Competitive salary and comprehensive health benefits package
 Opportunities for career development and growth within the organization
 Primarily remote work with flexibility
 Supportive and inclusive work environment that values diversity
 Chance to contribute to essential services for over 14 million people
 Recognized for excellence in sustainability and diversity initiatives
What To Expect (Job Responsibilities)
 Respond to customer inquiries with courtesy and professionalism via phone and other channels
 Clarify customer needs, answer inquiries, and assist in resolving concerns
 Maintain a high level of knowledge about water and wastewater utility operations
 Document customer interactions and maintain accurate records
 Continuously improve skills in customer service and communication
What Is Required (Qualifications)
 Minimum of two (2) years of experience in a related customer service environment
 High school diploma or state-recognized Educational Equivalency Certificate
 Strong organizational and communication skills
 Proficient typing and personal computing skills
 Demonstrated problem-solving and decision-making abilities
How To Stand Out (Preferred Qualifications)
 Experience in a call center environment
 Familiarity with customer service techniques, including empathy and relationship building
 Ability to work flexible hours, including nights, weekends, and holidays
#WaterUtility #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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