Senior Director, Franchise Leadership- Heartland

Posted 2025-04-06
Remote, USA Full-time Immediate Start

Location: St. Louis or Kansas City.

Travel: 50...

Domestic relocation included

The Director of Franchise Operations is accountable for the ongoing partnership with Heartland to drive all aspects of the Coca-Cola business. Key deliverables will be agreement to, and execution of detailed annual business plans based on mutually agreed to company / bottler objectives as well as specific capability plans to enable a sustainable long term business model.

What You’ll Do for UsÂ

Ongoing Bottler Management:

Relationship & Contractual management:
• Manages all aspects of Bottler relationships with Coca-Cola North America and serves as primary contact
• Responsible to manage a holistic business agenda through network collaborative way of working.
• Ensures development of annual investment letter with Bottler agreements on Price-Package-Trade decisions
• Gains agreement to Customer Leadership Council SKU/pricing decisions and customer governance.
• Supports Alternate Route To Market process
• Gains agreement to Customer Trade Marketing
• Maintains business continuity

Business Planning:
• Responsible to develop a growth vision, strategy and tactics aligned with NA 2035 Vision as well as ABP Process to warrantee bottler sustainable and profitable growth.
• Ensures Market/Bottler business assessments are completed and incorporates assessment/opportunities into plans
• Builds and directs the development of an annual commercial plan & tactical objectives with Bottler
• Gains commitment to commercial plan components and resources needed to fully execute

Business Plan and Stewardship:
• In conjunction with Bottler, actively manages bottler P&L to achieve annual objectives
• Weekly/monthly performance management stewardship; Revenue, Gross Profit, Transactions, Incidence and Value Share
• Monitors performance versus execution objectives, re-plans as necessary and provides feedback to key stakeholder

Qualifications & Requirements: • Bachelor’s degree required. Master’s degree a plus. • 5 – 10 years Coca-Cola System/direct bottler experience • Understanding of franchise relations aspects of Coca-Cola North America system • Cross functional working knowledge (customer, commercial, product supply, customer care, sales operations, etc.) • Understanding of bottler operations • Complex project management capabilities • Direct accountability for franchise leadership with an Independent Bottler • Experience and understanding of running the full value chain • Full understanding of system and bottler economics including P&L

What We Can Do For You
• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

SkillsInfluencing; Distribution Operations Management; Annual Business Planning; Customer Relationship Management (CRM); Business Plan Implementation; Financial Performance Management; organization; Teamwork; Negotiation; Channels Strategy; Strategic Leadership; Contract Management; Capacity Planning

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