Chewy Remote Customer Service Representative  WFH
Posted 2025-04-06Job Summary
Job Type: Full-time, Remote...
Salary: Competitive, Hourly
Company: Chewy
Location: Work From Home (WFH)
Benefits:
 Health, Dental, and Vision Insurance
 Paid Time Off
 Employee Discounts
 401(k) with company match
Job Description
Chewy is seeking a passionate and dedicated Remote Customer Service Representative to join our dynamic team. As a Customer Service Representative, youÂll be the friendly voice of our company, guiding our customers through their pet care journey and ensuring they receive the best possible service.
Requirements
 Previous customer service experience, preferably in a remote setting
 Strong communication skills, both written and verbal
 Ability to work independently and manage time effectively
 Reliable high-speed internet connection
 Proficient in using computers and navigating various software applications
 High school diploma or equivalent
Responsibilities
 Respond to customer queries in a timely and accurate way, via phone, email, or chat
 Identify customer needs and help customers use specific features
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
 Update our internal databases with information about technical issues and useful discussions with customers
 Monitor customer complaints on social media and reach out to provide assistance
 Share feature requests and effective workarounds with team members
 Inform customers about new features and functionalities
 Follow up with customers to ensure their technical issues are resolved
Benefits
 Comprehensive health, dental, and vision insurance
 Generous paid time off and holiday schedule
 Employee discounts on Chewy products
 401(k) retirement plan with company match
 Professional development and opportunities for career advancement
Educational Qualifications
 High school diploma or equivalent required
 Additional qualifications in customer service or related fields are a plus
Company Overview
Chewy is a trusted online destination for pet parents everywhere. We are committed to providing a wide selection of high-quality pet products, fast shipping, and exceptional customer service. Our team of dedicated professionals works tirelessly to ensure that our customers and their pets are happy and healthy. Join us in our mission to deliver the best for our furry friends!
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