Bilingual Healthcare Customer Service Rep (Inbound) - $20/hr

Pay Rate: $20/hr

Holiday Availability Required...

Shifts: 2nd, some weekend shifts are required.

INBOUND

Qualifications
• We are a 24/7/365 inbound call group that needs to be available when our members need us even on the holidays
• 3 years of direct customer service experience
• Proficiency with Microsoft Office Suite

Responsibilities
• You are the first line of contact for members and must make each contact exceptional
• Gather information to determine member eligibility and appropriate course of action
• Document within and navigate multiple internal computer systems while providing exceptional quality
• Document key information clearly and concisely on customer account and the company's software system regarding information provided, received, or action taken
• Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures

#INDLP

Job Type: Full-time

Pay: $20.00 per hour

Benefits:
• Work from home

Shift:
• Day shift
• Evening shift

Experience:
• Healthcare Customer Service: 3 years (Preferred)
• Inbound Customer Service: 3 years (Preferred)
• Remote CSR: 3 years (Required)
• Salesforce.com CRM software: 3 years (Required)

Language:
• Spanish (Required)

Shift availability:
• Night Shift (Required)

Work Location: Remote

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