Associate Customer Service Representative (Remote - October 2024)

Employer Industry: Health Insurance

Why Consider This Job Opportunity...
• Estimated pay range up to $19.00/hour
• Opportunities for continued salary growth through performance-based incentive programs
• Competitive benefits package including health, dental, vision, and life insurance
• Flexible work arrangements with the option for fully remote work in qualifying states
• Encouraged paid time off including holidays and volunteer time with a charitable donation
• Supportive training environment to develop skills in the health insurance industry

What To Expect (Job Responsibilities)
• Assist and educate members, providers, or customers on products and plans through various channels
• Ensure accuracy and timeliness in responding to inquiries and resolving customer issues
• Document interactions and correspondence with members or providers clearly and concisely
• Navigate multiple systems and internal resources to address inquiries efficiently
• Maintain knowledge of insurance terms and company offerings while working under direct supervision

What Is Required (Qualifications)
• High School Diploma or GED with 1 year of experience in customer service or related fields
• 1 year of experience in an office-based setting or contact center environment is highly preferred
• Strong verbal and written communication skills
• Technology-savvy with the ability to navigate multiple computer programs and application systems
• A private workspace and fast-paced internet with a hard-wired connection

How To Stand Out (Preferred Qualifications)
• Experience in a contact center environment
• Willingness to learn new skills and adapt to a fast-paced work environment

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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