Call Center Representative - Roadside Assistance (Remote)

Employer Industry: Roadside Assistance Services

Why Consider This Job Opportunity...
• Starting pay of $18.85 per hour, with a weekend shift differential of 10% bringing it to $20.74 per hour
• Opportunities for growth and advancement within the organization
• Comprehensive health coverage including medical, dental, and vision
• 401(K) saving plan with company match and pension
• Tuition assistance and paid time off for community volunteer programs
• Employee discounts on membership, insurance, travel, entertainment, and services

What To Expect (Job Responsibilities)
• Field incoming calls from members requiring emergency roadside assistance for services such as towing, locksmith, fuel, and minor mechanical issues
• Assess the nature of the member's distress and ensure their immediate safety while documenting details accurately
• Maintain a compassionate demeanor during high-intensity calls
• Relay critical information to internal and external teams to expedite the dispatching process
• Collaborate with the team to ensure smooth operation of Emergency Roadside Service

What Is Required (Qualifications)
• Prior customer service experience; call center experience is preferred
• Excellent communication skills, both verbal and written
• Ability to thrive in a high-volume call environment
• High school diploma, GED, or equivalent
• Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously

How To Stand Out (Preferred Qualifications)
• Bilingual skills, especially in Spanish
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• Proficiency in Microsoft Teams and Outlook

#RoadsideAssistance #CustomerService #CareerOpportunity #EmployeeBenefits #RemoteWork

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