Customer Service Rep

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion...

Job Responsibilities include:
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel

#CSR Requirements: • High school diploma or GED preferred • Proven work experience required • Ability to learn and apply market and product information, as well as patient billing and insurance requirements • Multitasking capabilities • Computer and technological literacy • Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds

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