Customer Service Representative

Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of... productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities: • Consistently provide genuine, friendly, personable and professional service. • Handle multiple responsibilities and balance customer priorities. • Efficiently schedule customer's deliveries to meet their needs. • Go above and beyond for every customer concerns and requests. • Support sales and operations team members so that each customer has a great experience in our store. • Ability to multi-task within a fast-paced environment. • Effective communication and organizational skills in person and on the phone. • Handle excellent listening skills and the ability to work independently and with your team members. • Perform any additional functions that may be assigned by management. • Be able to resolve any escalated customer issues.

Requirements: • Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment • Excellent phone and customer relationship skills • Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. • Working knowledge of computers and contact management/customer service tracking software • Passionate about creating excellent customer experiences and building both internal and external relationships; good team player • A self-starter and results-oriented with the ability to see multiple tasks through to completion • Demonstrates a high degree of integrity and professionalism • Excellent written and verbal communication skills • Organized and detail-oriented

Associated Tasks
• Handling customer requests as the need arises
• Scheduling customer requests
• Manage incoming emails
• Proactive outbound calling as needed
• Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience
• High School

Physical Demands:
• No heavy lifting required

Position Type and Expected Hours of Work:
• Full time
• Monday through Friday
• 8:00am - 4:00pm or 9:00AM – 5:00PM
• 40 hours weekly

Travel:
• No travel is expected for this position

Benefits
• 100% paid health care for individuals, along with family plans
• 100% paid dental Insurance for individuals, along with family plans
• Vision Insurance
• Pet Insurance
• 401k and company match
• Vacation Packages
• Sick Time
• 100% paid short-term and long-term disability plans
• Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Job Type: Full-time, Part-time

Pay: $25.80 - $30.80 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:
• 8 hour shift

Work Location: Remote

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