American express remote jobs virtual customer care professional

American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.

Key Responsibilities: • Handle inbound customer inquiries via phone, email, and chat channels. • Assist card members with account inquiries, billing issues, and general questions about American Express products and services. • Provide personalized recommendations and solutions to meet the unique needs of each customer. • Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner. • Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.

Required Skills and Qualifications: • Excellent verbal and written... communication skills. • Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. • Previous experience in customer service or a related field preferred. • Proficiency in computer navigation and multitasking. • Ability to work independently and collaboratively in a remote team environment. • Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience:
• Previous experience in customer service or a related field preferred.

Working Hours:
• Flexible scheduling including evenings, weekends, and holidays.

Knowledge Skills and Abilities:
• Strong problem-solving skills.
• Ability to navigate computer systems efficiently.
• Excellent time management skills.

Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holiday pay.
• Career development opportunities and ongoing training.

Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page

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