Global Client Support Associate

Description:
• Provide top-quality support to clients as a first touch point for Context
• Act as a brand ambassador for Context to potential clients inquiring through email
• Assist placing and adjusting or cancelling orders
• Handle payments, credits, and refunds
• Ensure relevant client information is added to orders and expert notes
• Work closely with regional Global Client Support Managers to improve client experience
• Collaborate with Global Client Support Manager to vision future tooling automations
• Support team and contractors with decision-making and escalations for client issues
• Proactively identify and escalate potential client pain points
• Cultivate a strong co-working relationship with regional Delivery teams

Requirements: • A passion for traveling and learning about world culture, history, and art • A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry • Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail) • Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team • Bachelor's degree in the liberal arts preferred

Benefits:
• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to online seminars and in-person tours
• Annual learning & wellness stipend to pursue personal and professional interests
• A competitive salary with 401K (+ match), health & dental insurance
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy
• An annual company retreat

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