UX Researcher with Airline Industry experience

Hi,

Position Title: UX Researcher
Location: Chicago, IL (Remote but once in a while travel all expenses paid)
Long term contract

<>Note: Need a UX Researcher with Airline experience<>Job Overview:

We are seeking a highly motivated UX Researcher to join our Digital Experience team. The ideal candidate will be passionate about understanding user behavior and leveraging insights to create impactful design solutions. As a UX Researcher, you will work closely with product managers, designers, and engineers to identify research needs, conduct studies, and provide actionable recommendations that enhance the user experience across United Airlines digital products. <>Key Responsibilities: • Research Planning: Collaborate with stakeholders to define research objectives and determine the appropriate research methodologies (e.g., interviews, surveys, usability testing, ethnographic studies). • Conduct Research: Execute qualitative and quantitative research studies to gather user insights... including usability testing, contextual inquiries, and user interviews. • Data Analysis: Analyze research data and translate findings into actionable insights that drive design and product decisions. • Stakeholder Collaboration: Work closely with cross-functional teams to ensure research findings are incorporated into product strategies and design solutions. • Present Findings: Create compelling presentations and reports to effectively communicate research insights to stakeholders at all levels. • Advocate for the User: Act as the voice of the customer, ensuring user needs are at the forefront of the design and development process. • Continuous Improvement: Stay up-to-date with industry trends and best practices in UX research, and apply these insights to improve research processes and methodologies. <>Qualifications: • Education: Bachelor s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field. Master s degree preferred. • Experience: • 3+ but max 5 years of experience in UX research, preferably within the airline, travel, or e-commerce industry. • Proven track record of conducting user research that has influenced product and design decisions. • Skills: • Strong understanding of both qualitative and quantitative research methodologies. • Proficiency in research tools such as UserTesting, Optimal Workshop, and others. • Excellent analytical and problem-solving skills with a keen eye for detail. • Ability to communicate complex concepts clearly and persuasively to a variety of audiences. • Collaborative mindset with the ability to work effectively in a team environment. • Preferred Skills: • Experience with designing and conducting remote usability studies. • Familiarity with design tools such as Sketch, Figma, or Adobe XD. • Experience working in agile development environments

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