Customer Service Representative - Chat Support Specialist

Description

As a Remote Customer Service Representative – Chat Specialist, you will provide exceptional service and build lasting relationships with customers through various communication channels, including telephone, chat, email, and social media. You will primarily assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information... Additionally, you will guide customers in navigating our website and address general questions.

Company Culture and Environment

The company fosters a culture of support and collaboration, emphasizing strong communication and customer relationships. Employees are empowered to assist customers through various channels, indicating a focus on flexibility and responsiveness in service.

Career Growth and Development Opportunities

While specific career advancement paths are not explicitly mentioned, the role supports the development of essential customer service skills that can lead to future opportunities within the organization.

Detailed Benefits and Perks

Eligible employees may have access to a variety of benefits, including:
• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan with pre-tax and Roth options
• Voluntary life and AD&D insurance for employees and dependents
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO), vacation, or sick leave

Compensation and Benefits

All necessary equipment will be provided and shipped directly to your residence. A standard 7-year background check will be conducted.

Why you should apply for this position today

This position offers the opportunity to work remotely while providing valuable customer support. By joining our team, you will contribute to creating positive customer experiences and have access to a comprehensive benefits package.

Skills
• Customer service experience, with a focus on answering inquiries and resolving issues
• Strong written and verbal communication skills for inbound calls, minor email interactions, and chat support
• Basic knowledge of Microsoft Office (Outlook and Word)
• Ability to navigate your computer while on calls
• Reliable internet connection; a hardwired internet connection is mandatory

Responsibilities
• Provide exceptional service via telephone, chat, email, and social media
• Assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information
• Guide customers in navigating the company website and addressing general questions

Qualifications
• Previous experience in customer service is essential
• Strong communication skills, both written and verbal
• Technical proficiency with basic Microsoft Office applications
• Ability to work with a reliable internet connection

Education Requirements

Not specified in the job description.

Education Requirements Credential Category

Not applicable as there are no formal education requirements stated.

Experience Requirements

Previous customer service experience is essential for this role.

Why work in Atlanta, GA

Atlanta offers a vibrant urban environment with a rich cultural scene, excellent dining options, and a growing job market. The city is known for its warm climate, diverse communities, and strong sense of Southern hospitality, making it an appealing place to live and work

Apply Job!