Customer Service Manager Remote Overnight Shift USA Client

Job Title: Customer Service Manager - Bedding Product Expert

Job Description:

We're seeking a dedicated Customer Service Manager to provide exceptional support to our valued customers and become an expert on our bedding client's products. You will play a vital role in ensuring customer satisfaction, resolving inquiries promptly, and fostering positive relationships.

Key Responsibilities: • Customer Service: • Provide timely and effective customer service via phone, email, and chat. • Respond to all email and chat inquiries within 30 minutes. • Resolve customer inquiries and issues with empathy and professionalism. • Assist with order processing, returns, and exchanges. • Maintain a positive and helpful attitude at all times. • Product Expertise: • Become a thorough expert on our bedding client's product line, including materials, features, benefits, and care instructions. • Confidently answer product-related questions and provide recommendations to customers. • Stay up-to-date on... new product launches and promotions. • Communication: • Communicate clearly and effectively with customers in American English, both verbally and in writing. • Maintain professional and friendly interactions at all times. • Team Management (If applicable): • Lead and motivate a team of customer service representatives. • Monitor team performance and provide coaching and feedback. • Ensure the team adheres to the 30-minute response time for email and chat inquiries.

Skills Required:
• Strong Communication Skills: Excellent written and verbal communication skills in American English.
• Customer Focus: A genuine desire to help customers and provide exceptional service.
• Problem-Solving Skills: Ability to analyze and resolve customer issues efficiently.
• Product Knowledge: A quick learner with the ability to become an expert on our bedding client's products.
• Organization: Strong organizational and time management skills to juggle multiple responsibilities.
• Time Management: Ability to prioritize tasks and meet deadlines, especially the 30-minute response time requirement.
• Leadership Skills: (If applicable) Ability to lead and inspire a team.

Experience:
• Prior experience in customer service is required.
• Experience in the bedding or home goods industry is a plus.
• Previous experience managing a team is preferred (if applicable

We provide comprehensive training on our bedding client's products to ensure your success in this role.

Join our team and become a valuable asset to our customers and our bedding client!

Key Changes:
• Added 30-minute response time requirement: This is now explicitly stated under Customer Service responsibilities and emphasized for the team if applicable.
• Included time management skills: Highlighted the importance of time management to meet the response time goal.

Job Type: Full-time

Pay: ?35,000.00 per month

Benefits:
• Flexible schedule

Schedule:
• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:
• Overtime pay

Work Location: Remote

Expected Start Date: 01/10/2024

Apply Job!