Part-Time Research & Customer Service Position

POSITION TITLE: Part-time Database Researcher & Customer Service Representative (20 hours per week; WFH)
• While this is a remote work-from-home position, applicants must be based in the state of Maine
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Organization Description

ITNAmerica promotes lifelong mobility for seniors. We support sustainable, community-based transportation by leading a national transportation network grounded in research, policy analysis and education.

Position Summary
ITNAmerica has an immediate opening for a remote, part-time (20 hours per week) Database Researcher/Customer Service Representative. In this position you will perform two primary tasks:

1) Research: maintain ITNAmerica's proprietary "Rides in Sight" database of transportation options; and

2) Customer Service: answer inbound inquiries from seniors wanting to learn about local transportation options.

This is the perfect part-time job for anyone interested in the nonprofit field as a career, for college students finishing a degree, and for stay at home parents or recent retirees looking to earn extra income while working from home. Direct experience working with seniors—professionally or personally—is a big plus! This job offers a flexible work schedule, rewarding work, and opportunities for growth.

Responsibilities
• Answer telephone calls from older adults on ITNAmerica's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
• Maintain the Rides in Sight database by performing internet research and database maintenance.
• Accept other related duties and tasks as required

Qualifications
• Strong verbal communication skills
• Comfortable speaking over the telephone and a positive and professional telephone etiquette
• Highly organized and attentive to detail
• Ability to concentrate on one task for several hours at a time
• Collaborative work style
• Nonprofit experience preferred but not required

Salary and Benefits

This job pays $16.50 per hour. ITNAmerica is an equal opportunity employer. For more information about our organization, please visit www.ITNAmerica.org.

Job Type: Part-time

Pay: From $16.50 per hour

Schedule:
• Monday to Friday

Location:
• Maine (Required)

Work Location: Remote

Apply Job!