Manager, Customer Success EMEA
Posted 2025-04-06About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Our Customer Success team is dedicated to helping customers unlock the full value oftheir investment in security and privacy by building trusted, long-term relationships.Acting as strategic advisors, we proactively guide customers to achieve their goals while driving adoption, retention, and growth with 1Password.
The EMEA Customer Success team focuses on supporting organisations to ensure theycontinue to see measurable value and ROI in their partnership with 1Password.
As a Team Manager of Customer Success for the growing EMEA region, youâll play apivotal role in coaching and developing your team to achieve individual and collectivegoals tied to growth, revenue retention, and customer satisfaction. Youâll collaboratewith your direct reports to refine processes, elevate performance, and support theirprofessional development within 1Password.
Success in this role requires adaptability, strong communication skills, and a passion forbuilding and scaling high-performing teams in a dynamic, fast-paced environment. If you thrive on empowering others and driving meaningful customer outcomes,
This is a remote opportunity within the UK.
What we're looking for:
What you can expect:
Additional Information
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.
What we offer:
We believe in working hard, and resting hard. Weâre always looking for new ways to support our team members, but hereâs a glance at what we currently offer:
Health and wellbeing
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Maternity and parental leave top-up programs>
Wellness spending allowance
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Generous PTO policy
> Company-wide wellness days off scheduled throughout the year
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Wellness Coach membership
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Comprehensive health coverage
Growth and future
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Company equity for all full-time employees
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Retirement matching program
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Training budget, 1Password University access, and learning sessions
> Free 1Password account (and friends and family discount!)
Flexibility and community
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Paid volunteer days
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Employee-led DEIB programs and ERGs and ECGs
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Fully remote environment
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Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and weâll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias auditinformation. A reasonable accommodation, reasonable alternative selection process,appeal or to exercise your right to opt-out of AADM may berequested by emailing[email protected]with subject "AI accommodation request". For additional information see ourCandidate Privacy Notice.
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